Privacy Policy

Contact and scope

Privacy contact: privacy@ricazza.com. Mailing address: 30 N Gould St Ste N, Sheridan, WY 82801 US. This policy covers Ricazza websites, search pages, listing pages, seller tools, account flows, contact forms, and related support communications.

Data we collect

Ricazza collects data directly from users, from their devices, from service providers, and from listing or import partners when applicable.

• Account data: name, email, phone, photo, sign-in method, account role, and account settings.
• Seller and agent data: agency profile, license or business details if submitted, verification materials, listing ownership data, billing status, and public profile content.
• Listing data: property descriptions, photos, videos, price, currency, location, map data, amenities, availability, documents, private contact channels, and moderation state.
• Buyer and visitor data: saved listings, contact attempts, property or building requests, preferred areas, budget, timeline, contact details, preferred contact channel, inquiry message content, search filters, listing views, locale, currency, approximate area, and support messages.
• Technical data: IP address, device and browser details, logs, security events, browser storage identifiers, anti-abuse signals, and approximate location derived from normal web requests.

Use and legal bases

Ricazza uses personal data to operate the platform, perform user-requested services, protect the service, satisfy legal duties, and pursue legitimate business interests where allowed.

• Provide accounts, authentication, search, maps, listing pages, saved listings, seller workspace tools, publication, billing, support, and lead routing.
• Verify sellers, agents, agencies, listing authority, payments, fraud signals, abuse reports, and platform policy compliance.
• Display public listing and agent profile content and rank or filter search results. Optional browser analytics run only after consent. PostHog session replay is not currently active. Personalized recommendations based on stored behavior are not currently active.
• Send service notices, support replies, security notices, account notices, legal notices, and marketing only where allowed or consented.
• Comply with law, enforce terms, preserve evidence, handle disputes, respond to authorities, and protect users, Ricazza, service providers, and the public.

Sharing and transfers

Ricazza shares data only as needed for the platform, user-requested contact, service providers, legal compliance, safety, payments, and business operations.

• If you ask for property or building help, or contact a seller, agent, agency, developer, builder, or listing representative, Ricazza may send the request and submitted contact details to a participating verified professional selected to help. Contact details for matched requests are released after that professional accepts responsibility for the request.
• Public listing and profile content is visible to visitors, search engines, maps, listing previews, and other normal public web surfaces.
• Service providers include Vercel, Google Cloud/Firebase, Google Maps and reCAPTCHA Enterprise, Algolia, PostHog, Sentry, Paddle, and user-facing video or communication providers. They process only the data needed for their described hosting, account, search, map, storage, security, analytics, reliability, payment, or media roles.
• User-facing third-party services may include map providers, payment processors, video embed providers, and communication providers.
• Ricazza may disclose data to authorities, courts, counterparties, advisors, or acquirers when required by law, needed for rights enforcement, or part of a merger, financing, sale, or restructuring.
• Primary production application data is hosted in the United States. Data may also be processed in Costa Rica, the European Economic Area, and other countries where Ricazza or its providers operate. Where required, Ricazza uses provider contracts and applicable transfer safeguards and users may request more information from the privacy contact.

Cookies, storage, and ads

Ricazza currently does not write first-party advertising cookies. Ricazza does use cookies or similar browser storage for requested features, preferences, security, analytics, and product improvement. Third-party services may use their own cookies or browser storage. See the Cookie and Browser Storage Policy for details.

• Ricazza does not currently sell personal information or share it for cross-context behavioral advertising as those terms are commonly used in US state privacy laws.
• When required by law, Ricazza asks for consent before using non-essential cookies or similar technologies, and users can update choices through available privacy controls.

User rights

Depending on location and law, users may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, opt-out of certain processing, or an explanation of automated processing. Users may use the Privacy Request page linked in the footer or email the privacy contact above.

• Costa Rica users may have rights under Law No. 8968 and may contact PRODHAB where applicable.
• European Economic Area, UK, or Swiss users may have GDPR-style rights, including a right to complain to a supervisory authority.
• California and other US state users may have rights to know, delete, correct, opt out of sale/share or targeted advertising, limit sensitive data use, and avoid discrimination where those laws apply to Ricazza.
• Ricazza may need to verify identity, preserve records required by law, and keep limited data for security, fraud prevention, accounting, dispute, and legal compliance.

Retention and security

Ricazza keeps personal data only for as long as reasonably needed for the purpose collected, account and listing operation, requested lead routing, billing and tax duties, consent evidence, dispute handling, fraud prevention, backups, and security. Retention depends on data type, account or listing status, legal duties, unresolved disputes, and provider backup cycles. Ricazza deletes or de-identifies data when it is no longer reasonably needed, subject to lawful exceptions. No internet service can guarantee perfect security.

Children and automated processing

Ricazza is intended for users age 18 and older. Ricazza does not knowingly collect personal data from children. Search ranking, recommendations, fraud checks, listing validation, and moderation signals may use automated rules, but Ricazza does not currently make legal or similarly significant decisions about users solely by automated processing.